Smart Courier Blog... News and Offers

Next Day Delivery from City Link

2011-04-18T04:41:00.000-07:00

Have your item delivered on our Premium Next Day Delivery service

from only £6.41plus VAT

Click Here for a Instant Quote

Description:

Next Day Collection & Delivery Service 24hr

Delivery to UK Mainland

This service does NOT require a printer.

Collections are between 8am - 6:30pm.

22:00hrs Cut Off time for a next day collection.

1 delivery attempt only, £3.50 +vat surcharge to re-book for another collection.

Free £50.00 compensation cover for loss & damage.
Extra Insurance can be selected up to £1000

Delivery can take place between 8am and 6pm

Restrictions:

Restriction per parcel: Maximum Dimensions: 200cm x 60cm x 60cm (L x B x H)

Maximum Weight for Combined Parcels: up to 30kg

Win £75 worth of packaging

2010-10-23T07:27:00.000-07:00

Closing Date of competition: 20th November 2010 @ 23:59hrs

Facebook link: http://www.facebook.com/pages/Smart-Courier-A-Parcel-Delivery-Service/20168312069?ref=s

Twitter link: https://twitter.com/smartcourier

The winner will be contacted directly on Facebook or Twitter.

The lucky person will be given a £75.00 voucher code to use on www.smartpackagingstore.co.uk

Any funds left over will be credited to their Smart Courier account for future use.

Good Luck to all!!!

Text:-

Win £75 worth of Postal Supplies.

1) Become a fan of our Facebook page

Suggest that your friends become fans, add a comment, or tag your self.

2) Follow us on Twitter @smartcourier

Tweet the following text "I am following @smartcourier to win

£75 of Postal Supplies. #smartcourier"

Competition terms and conditions

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be:

(a) UK resident; and

(b) 16 years old or over at the time of entry.

2. Competitions are not open to employees (or members of their immediate families) of Smart Courier Ltd.

3. No purchase necessary.

4. Only one entry per person, but you are allow to join both Facebook and Twitter.

5. The closing date is as specified in each competition, and Smart Courier Ltd reserves the right to amend the competition end date at any time.

6. If you win a competition, we will notify you directly. The judges' decision will be final, and no correspondence will be entered into.

7. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Smart CourierLtd, via post after the closing date.

8. By entering the competition the winner agrees to participate in such promotional activity and material as Smart Courier may require.

9. The panel of judges for each competition will be comprised of members of the marketing team of a relevant department of Smart Courier Limited.

10. The prize will not be transferable to another person.

11. No part of a prize is exchangeable for cash or any other prize.

12. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

13. Incorrectly completed entries will be disqualified.

14. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

15. Smart Courier Limited reserves the right to amend these rules at any time. Smart Courier Ltd may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

16. Smart Courier will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.

Courier services Parcel delivery

Win 50p off every shipment for 6 months!

2010-09-10T03:30:00.000-07:00

Closing Date of competition: 30th September 2010 @ 23:59hrs

Facebook link: http://www.facebook.com/pages/Smart-Courier-A-Parcel-Delivery-Service/20168312069?ref=s

Twitter link: https://twitter.com/smartcourier

The winner will be contacted directly on Facebook or Twitter.

The lucky person will be given an online account discount which is automatic for every parcel booked.

Good Luck to all!

Text:-

Win 50p off every shipment for 6 months!

1) Become a fan of our Facebook page

Suggest that your friends become fans, add a comment.

2) Follow us on Twitter @smartcourier

Tweet the following text "I am following @smartcourier to win

50p off every shipment for 6 months. #smartcourier"

Courier Service | Parcel Delivery | Europe and UK Delivery | Next Day Delivery | Worldwide courier

Launch of new DHL Euro road service.

2010-07-27T05:12:00.000-07:00

Smart Courier Limited has just launched its European courier service.

Starting from just £13.79 +VAT for a Two day road service this is exceptional value for money.

Please use the quote system to find out the cost or go through our open list on 'Fast Booking' to browse the Euro Service. Collections are between 8am - 6pm.
Free £50.00 compensation cover for loss & damage.
Extra Insurance can be selected up to £500 A signature is required.
Delivery can take place between 7am and 9pm. 3 delivery attempts, redelivery can be arranged for a more reasonable time. Excludes delivery to PO Boxes.

Restrictions: Maximum Dimensions: 120cm x 60cm x 60cm Maximum Weight: 10 to 50kg Maximum Volumetric Weight: 50kg Volumetric Weight Calculation (centimetres): - (L x W x H) divided by 4000 = kg

Regards,

Byron Jones

Packaging Tips

2008-07-10T13:43:00.001-07:00

Smart Packaging Tips

Smart Courier is committed to delivering its customers goods in a careful and timely manner.

As parcels are handled many times during this process, all items carried need to be packed to a high standard to ensure that they arrive in pristine condition.

Packing recommendations

To reduce the risk of shock damage and movement inside the package, we recommend you use one or a combination of the following types of packing material:

Loosefill packing, e.g. polystyrene chips
Expanded polystyrene foam
Polystyrene sheets or blocks
Bubble wrap
Foam rubber
Screwed up newspaper or any other similar item

Detailed below are some useful tips to help achieve our aim:

Always use a strong rigid carton

Use a carton made of high quality corrugated cardboard preferably double walled to ensure strength, durability and protection.

Avoid using a carton more than once as it's strength and therefore the protection it offers is reduced the more times it is handled.

Choose the correct size of carton to match the contents. Under-filled boxes are likely to collapse, and over-filled burst open.

If the carton is under-filled use padding materials such as polystyrene chips and shredded paper to fill it out.

Wrap all items separately within the carton with protective cushioning such as bubble wrap.

If possible ensure no items are touching the walls of the carton.

Seal the carton with strong tape designed for shipping - everyday sellotape is not sufficient.

Ensure all the carton is sealed securely with the flaps taped down along the middle and on both ends over the corners.

When putting the carton together use strong staples or tape to ensure the base is secure and will not come open in transit.

Many goods are shipped in the manufacturer's original packaging which is not always suitable for an overnight parcel system.

Items such as boxes of CD's, DVD's and video tapes need to be packed with cushioning material around each item.

Goods being sent in an Expresspak also need to be protected just as much as those in a carton. Expresspaks are designed as means of carriage, not protection.

'Fragile' and 'Handle with Care' labels are no substitute for good packaging - they are for information only.

If you can hear or feel the contents of the carton moving inside then they are not packed properly.

Liquids

Liquids must be shipped in leak-free containers packed with lightweight protection.

They must also be in a leak retaining protective plastic bag.

Damaged liquids can cause contamination to other customers' goods.

Please visit Smart Packaging for supplies to protect your shipments.

Smart Courier Parcel Delivery

2008-07-10T13:19:00.000-07:00

Frequently Answered Questions (F.A.Q.)

Collection and Delivery

Q. The parcel has been delivered and signed for, but the recipient claims they have not received it even with a Proof of Delivery (POD), what is the next step? We will open a case with the carrier and will go through an interview procedure, this can take up 2 weeks and you will be notified of the out come.

Q. I have made a mistake on the collection/ delivery address, what do I do?
Please contact us ASAP so we can cancel the shipment and so you can start again.

Q. Can you deliver the parcel without a signature at the other end and leave in the garage?
All parcels delivered must have a signature, this is mostly for your protect and insurance purposes. Please note we are unable to deliver to a PO Box.

Q. Can I have a timed collection?
Unfortunately not, but you can specify a ready time when booking and the collection time will be in between the ready time and 6:00pm, if it has not been collected please contact us.

Q. My parcel has not been collected on time, what compensation do I get?
Our couriers do not guarantee the collections so we are unable to issue compensation for the shipment.

Q. Why is there no information available online for my shipment?
Your item information can take up to 3hrs to be updated.

Q. What can you collect?
We can collect parcels, boxes, jiffy bags, letters, but we are unable to collect pallets and items that are over the maximum dimensions.

Q. The person I have sent the item to was not in and has been carded, what do I do?
Tell your receiver to follow the instructions on the card or contact us for a new delivery date.

Q. What if my item has not been delivered on the date indicated?
Please track your item with ?Smart Tracking? to find out the latest or contact us for more information.

Q. What compensation do I get if my parcel has not been delivered on time with a guaranteed service?
If it has not been delivered on time and was not a prohibited item then we will issue a full refund.

Q. What items can I not sent send through Smart Courier?
Please click here for all prohibited item.

Q. What is the best way to package my items for transit?
The most effective way is to box your items with plenty of cushioning inside. Please click here for packaging advise

Lost or Damaged

Q. What if the items arrive damaged?
Please sign for the items and note it as damaged, this must be done as evidence for a claim. Please keep all packaging for evidence as well.

Q. My sent item has been lost or damaged how do I claim?
Please click here to download a claim form and further information.
All claims must be made within 14 days of collection date.

Q. My item has been damaged how do I get the parcel returned to me?
The damaged parcel must not be moved until the claim has been completed and notified.
If the claim is paid out in full the item will not be returned to you. If repair costs are paid the item will be delivered back to your address.

Q. How long does a claim take for lost or damaged parcels?
We aim to complete all claims within 28 days, but they can take up to 8 weeks on certain claims.